Frequently Asked Questions (FAQ)

❓ How long does delivery take?

Our average delivery time is 5–10 business days. This can sometimes be slightly longer or shorter, depending on the product and the carrier's workload.

❓ Can I cancel or change my order?

You can as long as your order hasn't been processed yet. Please contact us as soon as possible at support@giftora.nl.

❓ I haven't received a confirmation email?

Check your spam folder. If it's not there, we'll be happy to help you by email.

❓ How can I track my order?

As soon as your package has been shipped, you will automatically receive an email with a Track & Trace link. You can also use our Track & Trace page.

❓ What if my product arrived damaged?

That's certainly not what we want. Please send us a photo and your order number within 48 hours of receipt. We'll resolve the issue for you.

❓ Are your products original?

Yes, all products have been carefully selected from reliable suppliers and meet our quality standards.

❓ Are there shipping costs?

Yes, shipping costs are calculated during checkout. We often have promotions, such as free shipping for orders over a certain amount.

Is your question not listed?
Feel free to send us a message!