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Frequently Asked Questions

How long does delivery take?

Our average delivery time is 5–10 business days. This can sometimes be slightly longer or shorter, depending on the product and the carrier's workload.

Can I cancel or change my order?

You can as long as your order hasn't been processed yet. Please contact us as soon as possible at support@giftora.nl.

I haven't received a confirmation email?

Check your spam folder. If it's not there, we'll be happy to help you by email.

What if my product arrived damaged?

That's certainly not what we want. Please send us a photo and your order number within 48 hours of receipt. We'll resolve the issue for you.

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